Shipping and Returns

🚚 Shipping Policy - Your Order’s Adventure Begins! 🎉

Here’s the scoop on how we’re getting your gear to you:

You’ll Get the 411: As soon as your order ships, we’ll send you an email with tracking info, so you’ll know exactly when to expect your package!

Track Like a Pro: Download the Shop app and follow your order’s journey in real-time without checking your email. It’s like having a mini adventure right at your fingertips! 🌍✨

Create an Account, Get the Perks: Sign up with us for faster checkouts, quick tracking access, and TOP secret perks just for you!

Thanks for shopping at the LostLab – we can’t wait for you to unwrap your awesome gear! 🎁🙌

 

Return Policy - Love Your Purchase or Get Your Money Back! 💸

We want you to be absolutely thrilled with your purchase, but if for any reason you're not head over heels, we've got your back with our 30-day money-back guarantee!

Here’s the Return Lowdown:

30 Days to Decide: You've got 30 days from the date of purchase to change your mind. No worries!

Return Condition: To be eligible for a return, your item(s) need to be unused, in the same condition as when you received it, and in its original packaging (we’re all about keeping things fresh!) 📦✨

How to Start Your Return:

Get in Touch: Drop us an email at Lostlaboutdoors@outlook.com to request a return authorization.

Include the Deets: Please share your order number and why you're returning it – we love hearing your feedback!

Approval & Instructions: Once we give you the green light, we’ll send you instructions on how to send it back.

Refunds – Quick & Easy!

Once we get your return and check everything out, we’ll process your refund back to your original payment method. 🎉 Please note, it can take 5-10 business days for the refund to appear, depending on your payment provider.

Heads Up – Some Items Can't Be Returned:

A few things, like [example: personalized items, downloadable products, gift cards], can’t be returned.

Shipping Costs:

You'll be responsible for the return shipping, unless the item is defective or incorrect. But don’t worry, we’ll make it as easy as possible! ✨

Need Help?

If you have any questions or need assistance, our customer support team is here for you! Just reach out, and we'll sort it out together. 🙌